Why do a single line appears while scanning a document

Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

• HP Community
• Printers
• Scanning, Faxing, and Copying
• vertical line when scanning

vertical line when scanning

• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Bookmark
• Subscribe
• Mute
• Printer Friendly Page

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-06-2016 07:58 AM

I get a vertical line when I scan using the document feeder. I don't get it when scanning from the glass plate. I need help getting access to the mirror strip. I raised the cover to the document feed, but I could not discover how to get under the rollers to clean the mirror. thanks

Bob_Headrick

‎02-06-2016 10:00 AM - edited ‎08-23-2018 09:50 AM

The document here may help resolve black lines in the scan using the ADF on your HP Officejet Pro 8600 Plus. In my experience this is nearly always caused by a spec on the thin glass on the left side that is used for scanning when using the ADF. Cleaning this area as described in the above document should resolve the issue. If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass. For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer.

Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button

If my answer was helpful please click "Yes" to the "Was this post helpful" question.