Information about replacing your identification, licences, personal and business documents lost or damaged as the result of storms and floods.
If you need to replace documents for your vehicle that were lost, damaged or destroyed during a natural disaster, you may be eligible for registration and licensing concessions and refunds.
For more information visit Transport for NSW.
If your driver licence was lost, damaged or destroyed during a natural disaster, you can download the Service NSW app to access your NSW Digital Driver Licence.
The digital driver licence is legal for use across NSW at no additional cost.
Replacement licences and registration certificates that were lost, damaged or destroyed in a natural disaster will be provided free of charge.
The replacement will be sent to the address shown on the licence or registration if you request the documents either by:
If you want the documents sent to a different address, you can either:
Before a PWC licence can be re-issued, you will need to supply:
If your vessel has been destroyed in a natural disaster, you're entitled to a refund of any remaining funds on the vessel registration.
If you can, supply a copy of the insurance claim deeming the vessel a total loss, or a statutory declaration with details of the circumstances. If you're not able to supply either of these documents, complete the Request for Refund (Maritime) – PDF.
Note: Attach a photo of the destroyed vessel (if possible). In the space under 'Other Maritime Refunds', clearly state that the vessel was destroyed by a natural disaster and include the address where the vessel was destroyed, if it is not your normal address.
The ATO (Australian Tax Office) can re-issue lost or damaged tax documents and allow businesses affected by a declared natural disaster to adjust their tax payment obligations.
If your birth, marriage or change of name certificate was destroyed due to a natural disaster, you can replace it for free within 6 months of the event.
Service NSW can help you to replace certificates registered in:
To request a free replacement, visit your nearest Service NSW Centre or call 13 77 88.
If your current recreational fishing licence has been lost or destroyed in a natural disaster, it can be replaced at no charge by either
Liquor & Gaming NSW is providing the following support to licensees who have been affected by the floods:
If you have lost your physical competency card, download a digital version. You can also find basic details of your licence, including licence number and conditions, at the online register.
Liquor premises licence documents can be downloaded for free through the liquor licence manager portal.
For more information, contact Liquor & Gaming NSW on 1300 024 720 or by email at contact.us@liquorandgaming.nsw.gov.au with details of your situation. Include ‘Flood assistance’ in the subject line.
Free replacement of the following licences, permits or certificates that have been destroyed or lost during the floods:
More information available at NSW Fair Trading.
For property licences and certificates or conveyancer licences:
To apply for a replacement home building or trade licence, permit, certificate or card
SafeWork NSW offers free replacement of some licences, permits and certificates that have been destroyed or lost during a disaster. To arrange a replacement, call 13 10 50 or email licensing@safework.nsw.gov.au
If your passport has been lost, damaged or destroyed in a declared natural disaster, you may be eligible for a free replacement. You do not need to complete an application form.
To order your replacement passport:
Your certificate can be replaced free of charge provided you apply within 18 months of the declared natural disaster.
If you're temporarily away from your enrolled address due to a natural disaster, you don't need to update your enrolment.
Visit the Australian Electoral Commission's enrolment advice page.
If your divorce order, current orders or other family law documents have been lost or destroyed in a natural disaster, you can get a replacement copy at no charge at a family law registry.
If your Medicare card has been lost, damaged or destroyed in a natural disaster, you can request a new card to replace your old card by:
Your new card will be sent in 3 to 4 weeks to the address you provide. You can use a digital copy of your Medicare card in the meantime.
Your new card will have the same Medicare number that you had before, but your old card will no longer be valid.
To reapply for number plates that have been lost or destroyed as a result of a natural disaster, you must provide a completed Number Plate Form – PDF at a Service NSW Centre. If applicable, number plate reissue, remake or hold fees may be waived.
For more information, visit Transport for NSW.
The $40 tag security deposit on an E-Toll tag may be waived if your tag has been lost, damaged or destroyed during a natural disaster.
If your motor vehicle was written off in a declared natural disaster, you may be able to get a refund on any motor vehicle duty paid on a replacement vehicle.
Revenue NSW may also: